Effective Date: 1st January 2025

1. Acceptance of Terms

By using the services of DedicatAide, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our services.

2. Description of Services

DedicatAide provides virtual assistant services, which may include administrative tasks, email management, scheduling, and other tasks as agreed upon with the client. The services are subject to the terms and conditions stated herein.

3. Cancellation & Refund Policy 

3.1. Payment: Clients agree to pay for services in accordance with the agreed-upon payment terms. Payment may be made via credit card or other accepted payment methods. DedicatAide reserves the right to change its pricing, and any such changes will be communicated in advance.

3.2. Refund Policy: DedicatAide bills its customers in advance at the beginning of each month based on the appropriate plan that the customer has subscribed to. DedicatAide offers a refund policy as follows:

• Refunds on cancellation / downgrades will be entertained only if the client has served the due notice period for cancellation / downgrades. All cancellation and downgrade requests require a 30 day notice period.
• Refunds on non-usage of plan hours by the customer are not permitted. Only Rollovers are permitted as per the terms and condition of the plan.
• In the event of deficiency in service, DedicatAide will make every reasonable effort to rectify the problem and rework on the task / assignment / project and deliver it back to the customer. Refunds on account of deficiency in service will be provided only in terms of additional hours of service on a pro-rata basis as per plan. All such requests have to be routed to the Quality Department of DedicatAide either through direct email or through the web form within 3 business days of receipt of a completed task / assignment / project, failing which it is presumed that the service quality is acceptable and there is no deficiency in service. The decision of the company will be final and binding on this matter.

3.3. Refund Request: To request a refund, clients must contact DedicatAide within 30 days of the service completion or cancellation. Refund requests should be made via email to va@dedicataide.com.

4. Client Responsibilities

Clients agree to provide DedicatAide with all necessary information, materials, and access required to perform the requested tasks. Clients are also responsible for communicating their expectations and needs clearly.

5. Termination of Services

DedicatAide reserves the right to terminate services for clients who violate these terms or engage in abusive or inappropriate conduct. In such cases, any applicable refund will be determined in accordance with the refund policy.

6. Privacy and Data Security

DedicatAide is committed to protecting client data as outlined in our Privacy Policy. By using our services, clients agree to the terms described in our Privacy Policy.

7. Changes to Terms

DedicatAide may update these Terms of Service from time to time. The updated version will be posted on our website with the effective date. Continued use of our services after any such changes constitutes your acceptance of the new terms.

8. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

DedicatAide Solutions
Email: va@dedicataide.com