Frequent Asked Questions
How can I determine if your service is the right fit for me?
We take pride in our expertise, but you don’t have to take our word for it. Instead of taking a risk, you can try our 3-Hour Free Trial, valid for 7 days!
Is my data secure with your service?
Our commitment to professional integrity extends to safeguarding any confidential or sensitive information related to your business. Your data is stored in a highly secure data center with strict privacy measures. Additionally, all our assistants are required to sign a Non-Disclosure Agreement before undertaking any client work.
Can I have a full-time assistant? What does a dedicated assistant entail?
A full-time assistant will be assigned if you subscribe to a 160-hour plan per month. However, even in this case, they may handle multiple clients to optimize time. This is because not every task can be handled by a single assistant, and some may require teamwork or specialized skills. Our service excels in offering a wide range of general administrative skills while reducing the risk of depending on one individual.
What if my email request isn't received?
You’ll receive confirmation that we’ve received your request – expect a confirmation email from us within minutes!
I'm not located in the US or UK. Can I still sign up?
Certainly! We cater to clients worldwide. The only requirement is that your instructions must be communicated in English.
When I subscribe to a monthly plan, do I receive an individual or a team to work for me?
You benefit from a team while interacting primarily with your individual virtual assistant. In essence, you gain access to the entire DedicatAide team through your primary VA. Rest assured that your data and information are accessible strictly on a need-to-know basis.
What is the typical response time for regular tasks?
Our Turn Around Time is 24 hours, and you’ll receive the completed work within that time frame. Our virtual assistance is available 24/7.
What payment options are available?
We accept most international credit cards, including Visa, Mastercard, and American Express. Additionally, we also offer Paypal as a payment method. Since many payments are recurring, you’ll need to enter your preferred payment method details in our online customer portal.
Do you offer a free trial period?
Yes, we offer a 3-hour free trial during the first 7 days of your service. Your monthly fee will be charged either after you’ve used up the 3 hours or after 7 days have passed since your registration date.
Is a contract required for your services?
Not at all. All our plans operate on a monthly basis, without any long-term commitments. You are free to sign up or cancel at any time!
I don't wish to continue my subscription. Can I request a refund?
Our refund policy is straightforward. If you decide not to continue with our services, simply notify us before your next billing date.
Can tasks be completed in languages other than English?
Our assistants are proficient in handling tasks instructed in English only.
Is there a minimum contract period or notice period for changes?
There is no minimum contract period for our monthly plans, and you have the freedom to join, leave, upgrade, or downgrade as you prefer. However, as part of resource planning and reallocation, all changes, including cancellations, require a 30-day notice period. Note that task-based or project-based plans may have different conditions associated with them.
Where is your location?
Our office is situated in Gujarat, India. We don’t maintain physical offices in other parts of the world. Our expertise lies in serving clients virtually. Our Gujarat office is equipped with modern infrastructure and security measures to ensure the safety of your information.
How can I monitor my hours?
You can keep track of your usage through our online customer portal. After completing the signup process, you will receive login credentials to access the portal. The online portal provides a dashboard with lists of outsourced tasks and their respective time logs. If needed, your assistant can also provide you with usage details on a daily, weekly, or fortnightly basis.
How can I communicate with my assistant?
You can easily stay in touch with your virtual assistant through phone calls, email, Skype, WhatsApp, Teams, or any other preferred communication method.
Your FAQs Answered
How long does it take to get started?
Typically, it will take a few hours to assign a suitable assistant after you complete the signup process.
Is it necessary to provide credit card details to sign up?
Yes, you'll need to provide your credit card details during the signup process because we operate on a prepaid basis. Invoices are generated at the start of each month based on your subscribed plan, and your credit card will be charged accordingly.
What happens if I exceed my allotted hours?
We'll inform you of the excess usage and provide you with the option to pay an additional hourly rate.
Do you offer cold calling services for marketing?
We do not specialize in cold calling services, and we are not primarily a marketing services company. Consequently, we typically do not accept clients who seek our services exclusively for cold calling.
Are there services that you may decline to handle?
Certainly, there are specific services that we may be unable to handle, and we maintain transparency about this. Beyond issues related to skill or resource availability, we may politely decline tasks that fall into one of the following categories: 1) Illegality, either in your or our country; 2) Unethical; 3) Uncomfortable, taking into account the cultural context in which we operate. If we are unable to handle a task, we will communicate this honestly with you.
